Terms of Service

1. Agreement to terms

These Terms of Service (“Terms”) govern your access to and use of the VELORA Booking OS website, applications and services (collectively, the “Service”). By creating an account, making a booking or otherwise using VELORA, you agree to these Terms. If you do not agree, do not use the Service.

2. Account creation and eligibility

To use VELORA as a business, you must be at least 18 years old and authorised to act on behalf of the business you represent. You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account. You must provide accurate, current and complete information during registration and keep it up to date.

3. Business and operator responsibilities

• You are responsible for the accuracy of your business information, services, pricing, availability and staff details.
• You are responsible for honouring bookings accepted through your VELORA storefront.
• You must comply with all applicable laws, including consumer protection, data protection and tax obligations.
• You must obtain any necessary consents before uploading client or staff data.
• You may not use VELORA to process unlawful transactions or mislead customers.

4. Customer booking responsibilities

Customers who book through a VELORA-powered storefront are responsible for providing accurate contact and appointment information, arriving on time and complying with the cancellation and deposit policies set by the business. VELORA provides the booking infrastructure; the business is the party providing the actual service.

5. Acceptable use

You agree not to misuse the Service. Prohibited conduct includes, but is not limited to:

• Attempting to access data or accounts that do not belong to you.
• Uploading malware, spam or other harmful content.
• Interfering with the availability or integrity of the platform.
• Using VELORA for fraudulent, defamatory, harassing or illegal purposes.
• Reverse engineering or scraping the Service without authorisation.

6. Services, bookings and deposits

VELORA enables businesses to list services, display availability and accept bookings. A business may require a deposit at the time of booking. Deposit terms, including amount and refundability, are set by the business and displayed to the customer before checkout. VELORA does not guarantee the quality, safety or delivery of any service booked through the platform.

7. Payments and payment processing

Payments are processed by Paystack, a third-party payment provider. By making a payment through VELORA, you agree to Paystack’s terms and privacy policy. VELORA is not responsible for payment failures, chargebacks or disputes arising from Paystack’s services, except to the extent caused by VELORA’s own negligence.

8. Subscription plans and billing

VELORA offers subscription plans (currently Starter, Business and Pro) billed in USD on a recurring basis. Fees are charged to the payment method on file. Subscription features and limits are described on the pricing page and may change from time to time. You may upgrade, downgrade or cancel your subscription through the dashboard.

9. Cancellations and refunds

Cancellation and refund policies for individual bookings are determined by each business and are shown to customers before a booking is confirmed. Subscription refunds are handled in accordance with the plan terms displayed at checkout. VELORA does not mediate disputes between businesses and their customers, but may provide tools to help resolve them.

10. Business content and uploaded media

You retain ownership of the content and media you upload to VELORA. By uploading content, you grant us a limited licence to host, display and transmit it solely as needed to operate the Service. You warrant that you have the right to use and share all uploaded content and that it does not infringe any third-party rights or violate applicable laws.

11. Intellectual property

VELORA and its licensors own all rights, title and interest in the Service, including software, designs, trademarks, logos and documentation. You may not copy, modify, distribute or create derivative works of the Service without our express written permission. The VELORA name and marks may not be used in a way that causes confusion or implies endorsement.

12. VELORA platform rights

We reserve the right to modify, suspend or discontinue any part of the Service at any time. We may also impose limits on certain features or restrict access to the platform to maintain performance, security or compliance. We will endeavour to provide notice of material changes that affect your use of the Service.

13. Third-party services

VELORA integrates with third-party services such as Supabase (authentication, database and storage) and Paystack (payments). Your use of these services is subject to their respective terms and policies. We are not responsible for the availability, accuracy or practices of third-party services beyond our reasonable control.

14. Service availability

We aim to keep VELORA available and reliable, but we do not guarantee uninterrupted access. The Service may be unavailable from time to time for maintenance, updates or factors outside our control. We recommend that businesses maintain their own records of critical booking and customer information.

15. Account suspension and termination

We may suspend or terminate your account if you violate these Terms, fail to pay fees when due, engage in fraudulent activity or if required by law. You may terminate your account at any time through the dashboard or by contacting support. Upon termination, your right to use the Service ceases and we may delete or archive your data in accordance with our Privacy Policy and applicable legal obligations.

16. Limitation of liability

To the fullest extent permitted by law, VELORA and its affiliates, officers, employees and agents shall not be liable for any indirect, incidental, special, consequential or punitive damages, including lost profits, lost data or business interruption, arising out of or relating to your use of the Service. Our total liability for any claim arising under these Terms is limited to the amount you paid to VELORA in the twelve months preceding the claim, or one hundred US dollars (USD 100), whichever is greater.

17. Disclaimers

The Service is provided “as is” and “as available” without warranties of any kind, either express or implied. We do not warrant that the Service will be error-free, secure or uninterrupted, or that any defects will be corrected. Businesses are solely responsible for the services they provide and the accuracy of their listings.

18. Indemnification

You agree to indemnify and hold harmless VELORA and its affiliates, officers, employees and agents from any claims, damages, liabilities, costs or expenses arising out of your use of the Service, your content, your breach of these Terms, or your violation of any third-party rights or applicable laws.

19. Changes to the service and terms

We may update these Terms from time to time. Material changes will be communicated by updating the “Last updated” date and, where appropriate, by notice through the platform or email. Continued use of the Service after changes take effect constitutes acceptance of the revised Terms.

20. Governing law and jurisdiction

These Terms shall be governed by the laws of the jurisdiction in which the operating VELORA business is registered, without regard to conflict-of-law principles. Any dispute arising under these Terms shall be resolved in the courts of that jurisdiction.

The specific governing law and jurisdiction should be confirmed by the operating business and its legal counsel before publication.